Purchase support
Returns & refunds for made-to-order items.
Please review your order carefully before checkout. Made-to-order items are produced specifically after purchase, so change-of-mind returns may be limited.
Damaged, defective, or incorrect items
If an item arrives damaged, defective, or different from what you ordered, email [email protected] promptly with your order number and clear photos of the item, packaging, and issue. We will review the information and work toward an appropriate resolution.
Incorrect size or change of mind
Because products are made to order, we cannot promise exchanges or refunds for an incorrect size selection or a change of mind. Check the Size Guide and all selected options before ordering.
Order changes and cancellations
Contact support immediately if you need to change or cancel an order. Requests are considered only when the order has not entered production or shipment; approval is not guaranteed.
How refunds are handled
Approved refunds are issued to the original payment method. Processing times after approval can vary by payment provider.